Edit: Hoffman's manager contacted me after review ...

Edit: Hoffman's manager contacted me after review and mailed me a compunsatory gift card. Happy with how they dealt the situation. We will be definitely going back there cake and coffee.:)

I used to love this bakery as their cakes were Delicious. I ordered their cake on my son's first birthday and the cake was total garbage. It's tasted salty like waaay took salty. I called them 2 days later to give feedback about it and they said u have to come same day with a piece of cake so that we could know for sure like as If I am lying.but the person who I talked too was courteous enough to give me 10$ store credit towards my next order.

I again ordered a cake for my son's 4th birthday and there was a big strand of HAIR in cake. When I called them, they said we will have our owner call you bake and then no one called me about it. I forgot the incident and by mistake ordered cake again and my husband reminded me of the hair incident I mentioned it to person on call again and told them to cancel my already placed ordered. They had no concern for it and sounded totally unapologetic. I paid over 120$ for that cake and what I got was absolutely unacceptable.