I cannot even give them 1 start rating the hotel i...

I cannot even give them 1 start rating the hotel is really nice and clean. But unfortunately my experience has been awful since i walked in here valet parking had the nastiest attitude, when i checked in they gave me a room that was not the room i had paid for, 3 times i had to go down to the front desk to have my keys reprogrammed because i couldn t get in my room. I drove from cape coral to be able to spend time with my siblings in the hotel pool and beach one of the days i was staying when imwas told that in order for them to have access to the pool i had to rent a room even if they couldn t stay overnight, just to get access to the bracelets. Horrible cuatomer service one of the managers was really nice but the one that started at midnight by the name of edna destines was extremely rude. She treated me like she did not care if i left or stayed. I paid for an ocean front room and they gave me a room with the view to a generator on the roof. I will not reccomend this hotel and will never again come back here.