Roger Parsons

Review of Sunset & Wilsonville Audi

I was initially drawn to make a visit to Audi Wils...

I was initially drawn to make a visit to Audi Wilsonville because of several people I knew from Sunset Imports that were now working there, including Scott Mitchell. I owned a 2009 A5 purchased new via Audi s European Delivery program and was quite pleased with the experience and the vehicle. Besides wanting to visit the new Tonkin dealership, I was interested in seeing the 2012 model line with all of the innovations that Audi had now made available.

On one of my first visits to Audi Wilsonville I met General Manager Jason Jellison who impressed me as friendly and professional. I did my homework regarding what I was interested in and on my next visit to the dealership I made specific inquires about a new A6 Prestige with the Innovation Package. Scott Larson was my sales person and after a test drive we sat down at his desk and penciled out the options I was interested in. The vehicle would have to be special ordered and Jason, without hesitation, gave me a bottom line price for the vehicle that significantly beat the competition. I placed my order and took delivery in March of this year.

I am a very particular person and on delivery there were a couple small factory discrepancies in the interior that I noted. I was reassured by Jason not to worry, that Audi Wilsonville would ensure that Audi took care of them to my satisfaction. It s times like these after they talk the talk that you will see if they can walk the walk. While not totally pleased with the Audi regional representatives take on my issues, who coincidentally is no longer with Audi, I can tell you that the dealership backed me up 100% and these minor problems have been handled to my satisfaction.

Any time I have come by to have anything done on my vehicle, the service department headed by new Service Manager Kevin Sweeney and his service advisors have always been polite and knowledgeable and have provided me a current model year Audi loaner vehicle. The facility is immaculate and I have been very pleased with my recent new car purchase and customer support.

Keep up the good work and you will certainly retain my business.