Marcus Soori

Review of TROPICAL CHEVROLET CHRYSLER JE...

Came in for oil change and for screw in tire. Oil...

Came in for oil change and for screw in tire. Oil change was purportedly performed. However, dealer stated only option for tire was replacement. Despite this being incorrect, dealer gave reason as screw being on edge of tire. Screw was INSIDE first tread block, and screw width was less than 6mm, which makes tire eligible for plug AND patch. But dealer was interested only in making money, and refused to offer this option. To make matters worse, dealer INTENTIONALLY let pressure out of tire before delivering car to me, even though tire had kept full pressure for the 24 hours since the puncture. Clearly, dealer did this intending to give me no option but to leave the car with them to have the tire replaced for $500+. The service advisor assigned to me even had the guts to suggest I could take the car from them with a low-pressure tire, and that it would not be a safety issue! However, a single service advisor (not the advisor working with the service technician trying to rip me off) recognized the rip-off attempt, and more specifically realized that I recognized the rip-off attempt, and then told my service advisor on this occasion to take the car back to have the tire reinflated. I then took the car to a nearby tire shop and had the tire repaired for $10.

I understand that the dealership service centers and used car operations are their profit lifeblood. However, the employees with the highest ethics and morals must be staffing these areas, to build customer loyalty. Unfortunately, this dealer is only interested in the quick buck, knowing they have a large population base to recycle previously ripped-off customers with new ones.