gary randall

Review of JW Marriott at Lenox

If you prefer luxury accommodations, this is NOT ...

If you prefer luxury accommodations, this is NOT the hotel for you. I did not feel safe with my wife and children here and the actual hotel accommodations were comparable to a Holiday Inn. If summed up in one word, Ghetto would perfectly describe our perception of this hotel.

Upon arrival, the head of Valet opened my door and began a street hustle approach to convince me to park valet instead of paying the hotel for self parking. This was the red flag that showed the type of establishment JW Marriot Buckhead has become. Pot smoke was prevalent in elevators, bathrooms, and various other areas, as if it were a normal thing here. No security guards, doors left unlocked and all the questionable individuals outside the hotel were free to roam anywhere inside the hotel they desired. Management seemed to be unable to control anything within the establishment, even down to the simplest task of changing our bed sheet. It literally took 1 hour to simply bring a sheet to our bedroom! They had placed a twin sized sheet on a double bed which did not reach the 2 outer edges of our bed. Obviously a small simple task but just an example of the many things experienced during our short stay. Outdated rooms, low end bedding and pillows, and truly comparable to a lesser brand named hotel, but priced as if it were a luxury establishment. The valet staff had no concerns with asking guests for tips, and overall the staff was not to a level of professionalism you would expect from a JW Marriot branded facility.