Shannon McCurdy

Review of La Grotta Ristorante Italiano-...

Look we have been customers for over 10 years now ...

Look we have been customers for over 10 years now and have always had great experiences with both the food and the service. I called to make a Mother s Day order for pickup, my Mother s Day gift because that s how much I ve loved this place. Everything was fine until I asked for a total and then sarcastically I was told a total would not be available until Sunday because that s when it would be rung up. But still I politely said that s okay and gave my debit card info anyways. Right after the lady asked if a gratuity for servers and staff would be okay and I said of course. She then asked if 20% was okay and I said that s fine. She had already asked to put me on hold before taking my card info so I just felt kind of rushed. After a couple of minutes of thinking about it I thought how can I commit to a 20% tip when I wasn t even given a total? I m a mother of 2 young kids and this kind of dinner is a splurge plus the drive to the city because we are not local to the area. I called back and the same employee answered, I m not going to name her directly, and I explained that of course we would leave a tip but could we decide that at the time of pickup? She said yes and she understood and then I got hung up on...no thank you or see you on Sunday, goodbye, just click. Keep in mind this was well over a $100 order. Just so unprofessional and flat out rude! And so unnecessary right now given the circumstances! Yes, everyone is under more stress and anxiety right now but that is no way to run a business! And I know all of those employees need support and extra help right now in restaurants and businesses everywhere. We could have chosen to support our local mom and pop restaurant businesses in our town but this is what I wanted for my Mother s Day. Lesson learned, if you are not a weekly regular of this restaurant, then do not expect anything extraordinary. And for the price you should be treated like queens and kings every single time. So, so disappointed but will be canceling the order first thing in the morning and not sure when we ll be back for dine in. Now more than ever is the time to be spreading positivity and kindness, not being unnecessarily disrespectful and rude.