I have never given a bad review on anything but i ...

I have never given a bad review on anything but i want to share my experience with this hotel. I am an Honors member. First i signed up for the extra $25 early check in option, i got an email saying that my room will be available early that morning. I get to Waikiki early and was told that they will call me when it is ready. My room was not ready until 5PM!!!!. Normal check in is at 3PM!!!. They still tried to charge me the $25 in the end!!! At around 1 AM my AC which is almost over the bed, starts with a "knocking sound" that did not go away. I shut it off but it gets warm but at least the wife and I can sleep. Early in the morning though we heard loud banging noises from the balcony.There was construction below us in the building in front of us. We where in Tapa tower 2930. I tell the front desk in the morning about it needing repair and was assured that it would be. We return to the hotel at around 5 pm and was assured by the front desk that it was repaired. By 9 pm it was "knocking" even harder plus now there was a high pitched whistle. (I have the video for proof ) So...it wasn't fixed!!! I call for another repair. No one shows up. I go downstairs to the front desk and ask for help. I was told "It only been 30 minutes since you called" (like i was inconveniencing them) , "No,its been longer" , I explained. I explained that we need to sleep due to an early flight. I asked for a different room, there was none! After explaining my frustration she offered 2 separate rooms in 2 different towers that my wife and 3 kids would have to split up!!! I declined, we have been enjoying our Hawaiian vacation at Ko olina together! I left and decided to go to the TAPA bar. I pull up the menu and order a Tapa punch . The picture showed an orange colored drink in a nice tall cocktail glass with a pineapple wedge and a cherry. The waitress comes over with a black colored drink in a plastic cup!!!!! ( i have a pic of that too) I told the waitress what i ordered and showed the picture of their menu! She said "No that's just a picture,it never comes like that!!! OMG! What is wrong with these people? They charged me 13 bucks for that drink. Oh and I paid over $1000.00 for 2 nights for this experience!