Automated service is dreadful. Going round in circ...

Automated service is dreadful. Going round in circles to be hung up on or told to visit the website, where are the real humans!!. Apparently my housong officer is out 24/7 on holiday or even if i do get through get fobbed off told requests would be put in, chased up yet a year later still sat waiting for the call back. Absolutely useless council. The poor receptionist that now always gets my calls as its the only human i can seem to contact has no idea about half the things i query.