Every review on here is being far too kind. The se...

Every review on here is being far too kind. The service dept took our vehicle in for a recall issue. We have a van that has a lifetime warranty on the engine. We were told by our company mechanic that the head was leaking. Since it was covered we expect Jim Burke to fix it. They told us that they couldn't even look at the van till the following week. So I asked if we could pick it up and bring it back when they were ready to look at it. So they then gave me a time of 3 weeks later. So were they going to keep it for 3 weeks before they even looked at it? Or were they just playing a game with me because I didn't want to leave the van there till it was convenient for them to fix a warranty issue. We bought the van there so we have to take it there for everything to keep the warranty valid. I hate going there. They are so unprofessional and dishonest. There is never a time when I bring a vehicle in there that they aren't trying to sell me something that I am sure the vehicle doesn't need.