I have an appointment virtually at 1pm with a city...

I have an appointment virtually at 1pm with a city clerk, The confirmation code that was emailed to me, can not be found when I try to log online on their project cupid website. No one is answering phone calls, I called the Brooklyn and the Manhattan office to obtain some kind of help. and I have gotten nowhere. This is so unprofessional. keep in mind the fee was already paid for.