Gabriela Santos

Review of Masters Team Mortgage

My only regret about my loan process is that I did...

My only regret about my loan process is that I didn t go with Masters team sooner. Upon making an offer on my dream home, I was working with another lender who was recommended by my realtor. I decided to shop around for the best loan (even though I was on a major time crunch). In part my decision to shop around was because I felt my mortgage was too much per month with my original lender and that his APR was too high as well. I made some inquiries about a loan with BofA and Masters Team. To start off Masters Team was right in the middle. My previous lender was highest, BofA was the lowest. I was very hesitant on going with BofA because you just don t get the same level of customer service than you do with a smaller company, plus my mom tried to modify her mortgage after my dad passed away and they did absolutely nothing to help her, so they were not an option. From the first time I spoke to Randy he was there to help. It was my first time buying a home so I didn t even know the basics. He spent a good half an hour explaining the process to me and told me that even if I didn t go through them, he was there to help. He told me to send him the proposals I had and he matched BofA s loan! Then came the amazing part! I decided to go through Masters Team on July 3rd and Heidi was able to close on the 20th!! They made everything happen super fast! Had they not made this happen for me I would be paying more storage fees and twice the cost for movers (roughly 3,500). I am so grateful to everyone involved, especially Heidi. I know I was frustrated at many times throughout the process, mostly because I had my original lender telling me what Masters Team was promising was impossible, but they not only had amazing patience/customer service... they delivered! I saved $130/month on my mortgage. Thank you Masters Team!!