Karin Everaerts

Review of Shangri-La Hotels and Resorts ...

I travelled with a friend for my birthday. When we...

I travelled with a friend for my birthday. When we arrived at the hotel we were accompanied to our room by Guest Relations Officer Gazel Villanueva who did a superb job, she showed us our room, decorated with balloons, a special birthday cake, garland and a card, signed by the staff, so sweet. The hotel and staff are fantastic, spacious rooms, everything well kept, great pool(s) and beach. I specially want to express my gratitude to Zen and Pooch from the Horizon Club and off course to Gazel. They are your best ambassadors. We had a great time!