Pretty Penny

Review of South Austin Medical Clinic

My doctor, Amy Easterling, is really great and I l...

My doctor, Amy Easterling, is really great and I love seeing her. The office staff on the other hand is completely rude- and my experience is not just a one-time encounter. I was given an appointment over the phone for 10:30. When I showed up to the office early to my appointment like requested, the staff reprimanded me telling me "Your late, your appointment was at 10:15" to which I replied "No I was told my appointment was at 10:30 and it's officially 10:20 so I'm actually early." I thought maybe the staff was just having a bad day- so I gave them the benefit of the doubt even though it was an extremely rude (not to mention incorrect) comment. The next time I made an appointment I got a phone call the very day of the appointment saying that the staff did something wrong and scheduled me incorrectly. There was no apology for the mistake they had made- they only said that she told the staff that they were not supposed to schedule me. They were very rude about accommodating the fact that I needed to keep that appointment time because I couldn't do any other time (hence why I made the appointment for that date/time). I could list off more instances where the staff has been extremely rude and unpleasant on the phones. I keep coming back for Amy Easterling, but sometimes I think about moving to a different doctor because I hate talking with the office staff.