Soph B

Review of TLScontact / UK Visas & Immigr...

I was advised to come to your London office locati...

I was advised to come to your London office location W14 by a Swiss embassy. I came to you on Monday 13th August and the moment I entered the premises I received a very rude and negative attitude from a lady of African origin who claimed that I was not allowed to travel to Switzerland at all. With such an unfriendly welcome, I asked to speak to the manager who was very helpful and found another consultant who served me. I paid 36 pounds for your service only to be told by the Swiss embassy that I do not actually need a visa as I am going to stay in the international transit zone in Zurich without leaving the airport. My main destination was Cyprus. Nobody in your company informed me that Algerian passport holders and I am also a family member of EU citizen do not require a transit Swiss visa therefore I feel I wasted my time and money. I feel that the staff who work for such a big company need to be not only polite and friendly but also knowledgeable and professional.

Last but not least, I specified that I wanted to collect my passport in person. However, I received an email from you stating that my passport was going to be delivered by a DX courier company, which I did not ask for. I made numerous phone calls and asked for a tracking number but none of your consultants was able to provide it. Finally, I phoned the courier company and they did not find my details on the system. I do not need to mention the immense amount of stress I experienced. After a few hours of email exchanged and phone calls, one of your consultants phoned me back saying that there was a mistake and my passport was ready at your London office. I received no apology or explanation.

I sent a few complaints through your website about 4 weeks ago and none of them was acknowledged. You even made a mockery writing kind regards. On Monday 17th Sep I submitted a letter of complaint to one of your security officers who hopefully passed it to the manager. The service and attitude I received from you was outrageous. You can not even apologise. Shame. I will not recommend you to anyone.