As a E-470 account holder, I was pretty ticked off...

As a E-470 account holder, I was pretty ticked off when I tried to pay my bill and the website REFUSED payment- because they want MORE than the balance owed. Yet they have no problem having Linebarger (Law Firm) send you a letter stating that you owe them money. Newsflash- you can't refuse payment then sick your attorney on that same person for lack of payment. Your legal standing just went "bye bye" when you refuse payment of the debt owed. Your website IS your authorized agent (from the legal standpoint) and your authorized agent refused payment. Good luck with that collection at this point. Your customer service ignored the email sent to them regarding this issue and your agent again refused payment after you were notified of the issue.