Drew Anderson

Review of Adorama

I had originally requested an email quote. I was c...

I had originally requested an email quote. I was contacted by phone several days later by a sales agent. He explained the shipping process, which was more than fair, and I inquired about timing and a rough expected value. He told me to expect around $300 for the trade in (Phantom 3 Standard quad copter), and that he would get back to me 2-3 days after the shipment was received.

I sent in the item. I then received an email stating that he would be in contact within 5-7 business days, far longer than the 2-3 days the agent told me. When I did get a call a week later, it was from a different person. He told me that the total assessed value was $320, meaning my 70% cut was $230. This was far less then the agent had insinuated. While I did have the option to return the item, its always very risky to ship these items, UPS typically breaks something. I decided that selling was my best option, but I was not happy about it.

Either the agent was misleading or unclear, but had I know $230 was the likely sales price, I never would have sent this in. I consider these sales tactics to be deceptive and misleading, and I will not be doing business with Adorama or recommending this company to anyone in future.