We were planning to stay at this resort but had to...

We were planning to stay at this resort but had to cancel because our plans changed. I canceled before the time I had to, and have the written confirmation from email earlier in the week to indicate that everything was canceled properly (cancellation policy states to call before 3 days out, and we canceled six days out) . Tonight I checked my card and found out that they charged my card with a large deposit anyway, despite the fact that I canceled. I called the hotel only to be told I was talking to the night clerk and would have to deal with it tomorrow. I cannot stress enough to avoid this place. There are many luxury properties in Florida so no need to deal with this kind of incompetence and/or theft.

Update at 8:24 am Friday - still trying to get through to an actual person to get this charge taken off my card. All I can get is reservations, and they either leave me on hold or put me in voicemail. They will not put me through to any kind of person with responsibility.

ETA at 1:09 pm on Friday. There is no excuse for a delay on the refund. A credit card company should be able to reverse that immediately.

I do not start with a Google review. What I do in a situation like this is to call the hotel directly. In this particular case, I could not even get a receptionist to put me through to a person - they put me into various voice mails until I got angry and decided to try to escalate it with reviews here, Trip Advisor, and Facebook. I finally got a call back after I left this review on Google. So that is how your hotel operates. This is a mistake YOU created. I won't be updating here, Trip Advisor, or Facebook until my funds are back in my account.