I bought my truck from them 3 years ago, truck its...

I bought my truck from them 3 years ago, truck itself is full of minor issues but the bigger problem is when I bring it in to be taken care of. Iv been told twice now that I will be given a loaner vehicle for the inconvenience but when I show up I m told otherwise and at sent to the rental counter. The problem that comes with that is you have to be 25 to rent a vehicle, I m 22. So I made it clear when I booked my appointment for today about my situation, they said they left notes on my file and would talk to the right people and be taken care of, but none of this happened and left me taking the shuttle home and having to figure out how to get to work in the morning. You guys will sell me a truck but leave me stranded when it goes in for warranty or recalls.
Thanks for the best service in eastern Ontario guys...