The hotel is a very nice facility! As far as the d...

The hotel is a very nice facility! As far as the desk customer service, it was outright terrible. No sympathy for a customer's issue. I was locked outside of my room and one of the ladies at the desk didn't show any sympathy or compunction to help resolve my issue. She seemingly didn't care to help me in any shape or form. It took one of the maintenance guys to come up and help me resolve this issue. He got me into my room and was extremely helpful! I certainly don't plan to ever spend a night in this hotel again!