Lou C

Review of Pulse UCLH Bank Partners

I joined with high hopes and enthusiasm but my tim...

I joined with high hopes and enthusiasm but my time with the staff bank has been a total disappointment. I have to constantly chase for available assignments and chase up those applied for (there is no 'easy electronic booking system' as stated in the recruitment blurb). I even see suitable assignments advertised by the bank on recruitment sites, but they are never flagged up to me.

I fully understand I will not be accepted for every role applied for, but my coordinator doesn't even have the courtesy to tell me, therefore I can never plan my time or accept other work as I don't know if I am booked or not.

On one occasion they 'forgot' to send me confirmation which resulted in the department thinking I had failed to turn up. Although (apparently) the coordinator told them it was her fault the department didn't want me after that. I therefore suffered loss of earnings, as I had turned down a role from an external agency when I received verbal assurance from the bank of my booking.

I have currently been waiting three days for confirmation of next week's assignment. I don't know what to do or whether to take other temp work.

Inefficiency, lack of communication and lack of general courtesy is what I have experienced from Bank Partners. A dreadful experience and enough is enough now. If Bank Partners don't want conscientious and skilled staff then I will find somewhere that does.