I just wanted to say that my car was held tooooooo...

I just wanted to say that my car was held toooooooo long even though i made a day before appointment ! In at 9am out at 3 pm ~~~~something to change coils ???? Not a major job !! The lady at the (left) front desk as you enter was not as polite in giving direction to me to wait in the waiting room because i sat at first( briefly )in the area near the car service entrance ! I'm sensitive so i pick up on non cordial temperaments !