Porsha Carter

Review of Friendship Hyundai Bristol

On 6-21-19, my father purchased a 2003 Cadillac Es...

On 6-21-19, my father purchased a 2003 Cadillac Escalade from this dealership. He paid $7,300 in cash for this beautiful vehicle. Process was easy and everything was great. Drove off with the temporary dealer tag and came home to NC to register the "new to us" vehicle. When he went to the NC DMV, he was informed that they could not process the Title as there was a problem with it. He was told to call the dealership as they are the ones who sold him the vehicle. He has called more than 25 times and has received no assistance from the dealership and has been told that it is not their problem. He was also told by the dealership that it's not their problem and both states DMV's claim that the title issue IS the dealership's issue as they should not have sold a vehicle with title issues. The vehicle has been sitting in our driveway since June of 2019 due to the fact that the state of NC cannot issue a registration because of a problem with the title. Interestingly enough, no one has told us what the issue with the title is. My father was told to contact the Better Business Bureau by both the TN & NC DMV's as dealerships should ensure a clean title before sale. I know that this review will receive the standard scripted response, "we are sorry for the inconvenience," blah, blah, blah, but this issue needs to be addressed now as it has been 9 months and the vehicle sits in our driveway. We are hoping to get this issue solved before we contact the BBB and other consumer protection agencies.