They have the worst customer service ever. They do...

They have the worst customer service ever. They don't respond to emails or requests for months at a time. My house was flooded in January & no help! This has been the worst company ever as far as customer service. I have many complaints. My house flooded in January. I have needed a few boards replaced. They would not get back with my insurance adjuster. It is now July. They finally got a quote from a vendor with an extremely high quote. It is way above market prices. I wonder if they are taking kickbacks from contractors. My place still isn't fixed. It is not July 16, 2018. I have sent many emails. I have also requested parking passes since March. I have not gotten them. Now, I have my 76 year old handicap mother staying with me for a few days. She is parked in handicap and at risk for getting her car towed. It is very sad. There are many requests from my community that they do not respond to. We have asked for dryer vent covers since October of 2018. They haven't fixed them and won't respond to emails. Our Property manager showed up 30 minutes for an annual HOA meeting. She doesn't respond to anything. I asked for a mass email to go out to our community about a city council meeting. Our board approved. They didn't send it out until I raised hell a day or 2 before - nobody could show up at that point. Our community has gone down hill since working with Heritage Property. They have wasted so much of our money and won't show us where it is going. I have requested contracts and they ignore the emails.