Brandi S

Review of Victory Dealer Group/Petaluma ...

My power steering fluid leak repair and seat relea...

My power steering fluid leak repair and seat release latch replacement was scheduled for 1 day. I dropped my car at Victory in the morning and it was there all day. In the afternoon the service writer called and told me that no work had been done on my car and that he didn't know why and didn't have an explanation for me. I rescheduled the repair and continued to drive the car for approx. one week because I had family visiting from out of state and needed transportation. The service manager picked my car up this time and the repair was not going to be finished in one day so the manager brought me a rental car (a base model Cruze which was not satisfactory). The repair was not finished in two days and Victory needed to keep my car over the weekend so they switched the Cruze for a base Malibu. After one week of having my car the manager informed me that the part to repair the seat release was incorrect and they had to order another part. So, in total I didn't have my car for 10 days for a repair that I was told would take 1 day. I am highly dissatisfied with this experience.