Emily Buskey

Review of Carolina Pet Place

So I have some very mixed feelings about my visit....

So I have some very mixed feelings about my visit. I m in town staying my mother for the summer because of a family emergency. I was not expecting to have to find a new groomer. And when I started calling around every where was booked out for months or not accepting new clients because of COVID. When I got a hold of Carolina Pet Place they were so friendly and were able to fit me in the next week. I have a standard poodle, and because of all the family trouble, he was probably a week or two overdue for a hair cut. When I arrived at their location for drop off, everyone was again super friendly. I told the groomer what I wanted and she seemed to understand completely. Everything went smoothly and I was just so thankful that they could fit him in. Cut to pick up time. A gentlemen came out to take my card (very kind, customer service was top notch!), I asked if they accepted gratuity, and if I could give it to the groomer when she brought my dog out. He said he d deliver it to her because he was the one bringing my pup out. I didn t think much of this, gave him the tip, and he came back with one of the worst groomed poodles I ve seen in my life, and it was my dog!!!!

This cut is comically bad. I almost laughed out loud when I saw him, but I didn t want to be rude when everyone had been so nice. The groomer took too much off the body, completely shaved his topknot off, one ankle is higher than the other 3, and there s a patch of hair left that should have been removed during the sanitary cut. I don t know why this cut was so bad. My boy is the best behaved dog at every groomer. His usual groomer, says cutting him is like meditation for her because he will stand there and let you do anything. I m gonna guess this particular groomer just doesn t have experience with poodles, something they could have given me a heads up about. But in the grand scheme of things, he s healthy, clean, he can see again (his topknot was quite long), and they did give him a cute little bow (which really just added to the humor).

Carolina Pet Place has some of the nicest employees on earth. My mom uses them to board her dogs and has had nothing but positive experiences. And when my dog desperately needed a hair cut while I dealt with a family emergency, they definitely gave him a hair cut. Their prices are fair. Their customer service impeccable. But please, please do NOT take your poodle there to get groomed unless you HAVE to.