April 2017 Sorry to say, I had to drop my rating b...

April 2017 Sorry to say, I had to drop my rating based on some dishonest practices. Here is an update:
The property I was trying to rent, and in fact did get a lease approve by the homeowner, was listed with ALL major appliances included. This was part of the narrative: "All major appliances, including refrigerator, washer, dryer...) but when we went to sign the lease, no washer and dryer were included, only the hookups.

I cannot, in good conscience, recommend this company. Too many issues with listing inaccuracies, lack of responsible management, and agents who make renting a miserable experience for tenants and landlords alike. I would avoid them if at all possible. My original comments appear below.

First of all, everything the other reviewer wrote about Megan Costa is absolutely true. A year ago, she gave me a hard time with every showing I tried to schedule. She would refuse to meet at the property, even though I had rented through them before. She'd complain about whether I could prove my income. She's just a rude person with no sense of professionalism whatsoever. This past week, she cancelled one showing because I had put an incorrect move-in date. She called and left a message that she was cancelling, but never asked if I was flexible with the move-in, or if she could help me find a place that would work for that date--nothing. Just outright cancelled. No help whatsoever. Really horrible business sense.

Then, when I asked to reschedule, she gave me a hard time about my income again. I told her that I planned to pay the rent in cash, up front (the whole year.) She snapped back, "I don't care HOW you are paying! We have requirements you must meet!"

I would ask for literally ANY other agent to work with me. Some suggestions: Elizabeth is wonderful. She is patient and understanding. She goes out of her way to be helpful, and really seems to care about the family she is working with. We have also been in touch with Vicky, who is difficult to reach and does not communicate well. Update: She seems a lot like Megan in how she deals with people--inflexible and uncaring.

For folks looking to place their property for rent using Berkeley, I can tell you that they are not cheap--I've heard it's one month rent in fees just to find a tenant and 10% of rental price to "manage the property", which seems minimal, at best. (Rent collection.) When I moved into the first home they were managing, they were supposed to inspect it before instructing the out of town landlord to release the deposit for the prior tenants. They clearly didn't--the place was a mess, (cracked, broken appliances, cat urine everywhere,) and unfortunately, it ended up being on the landlord to pay for a cleaning service. So, stay on top of them with your expectations.