Update 08-18-2015: It's getting better......After...

Update 08-18-2015: It's getting better......After many issues with the purchase of my boat. I have been able to work with management to rectify the situation. I was quite surprised that we were able to come to terms and work things out. I am looking forward to building a positive relationship with the dealership at this point and hope that everything will be resolved. Will update further as time goes on. As opposed to my original review: I would now consider Charleston PowerSports as a company that will work with you to make things right.

Original review with 1 Star: Purchased Scarab boat from Charleston Powersports in Charleston SC in March 2015. Since purchase, many problems with service from Charleston powersports that have not been resolved. When boat was purchased, premium wheels, Bluetooth radio, and a cooler were "standard" options for the specific boat I purchased (as noted on the Scarab Boats Website). Dealer (Charleston Powersports) stated they would contact Scarab/Rec Holdings to inquire. I spoke with the "Director of Customer Service", Ralph Hoskins who was unwilling to help or provide a solution. He advised that the website had a misprint for the year boat I purchased (2014) and that the premium wheels and radio were standard on 2015 model year boats. I advised that this was not a customer error but an advertisement error and that my concerns should be corrected due to this. Ralph Hoskins was unwilling to provide any help in the matter or even send me the cheap cooler that is supposed to come with the boat. I have not received a follow up from either Scarab/Rec Holdings or the Dealership on this matter.

The owner at Charleston Powersports/Velocity would also not honor a promise made by his General manager to upgrade audio equipment in my boat due to the ongoing issues with service and warranty issues. The owner offered a 550.00 credit and I was then responsible for the rest of the 2000.00's worth of equipment that was purchased. The customer service at this business is unacceptable and there is an obvious communication problem within the establishment.