I ordered a freezer a few weeks ago. I didn t open...

I ordered a freezer a few weeks ago. I didn t open the box because the house was still getting done. I checked the freezer and found a large damage to the door. I immediately reported it to the company. They took a long while to return a call. Once they did, the employee, Charlene, was disrespectful and was not helpful at all. Most companies would offer a 30 day refund. Didn t ask any questions and made it clear the company would rather give a replacement door than a new freezer. I d recommend always checking their products fully. I d also recommend not calling customer service as that was the worst experience I ve ever had. The company doesn t help with any information or documents with extended service. They expect you to handle the process. A business model with cheap prices and not much care for their customers.