Scott Legerme

Review of estarland

Customer service is rude. They cancelled my trade ...

Customer service is rude. They cancelled my trade in order saying I was trying to make a profit which I was not! I accidentally put the same twice. I have been a customer with them for about 3 to 4 years. I have never had any incident with trying to make a profit my trading in games that I am done playing. They could have just let me know by email that they could only accept one copy of a game even though their policy allows for 2 of the same game. "We can only accept up to 2 copies of the same game per customer for trade-ins. If you would like to trade-in more than 2 of the same game, please contact us before placing an order." They cancelled my order and told me to resend the item. The game is already on its way but I am not going to get what I originally was set to get but an amount significantly less. I believe this is the real reason they cancelled my order. I used them because they give a bit more than GameStop sometimes. I started to use Mercari for selling my games. It allows people to negotiate which I like. I get more money selling my games to individuals than trading in my games for pennies. I will no longer be using Estarland. I will be cashing out the remaining amount of credit I have with them.