Ben Fellow

Review of Bill Page Honda

James was an excellent salesman. He had everything...

James was an excellent salesman. He had everything we needed when we wanted to test drive 3 different cars on 2 separate trips. I recommend dealing with him. I did have issues with Carlos. He didn't make a great first impression and then it was all downhill from there. When we decided we wanted to buy a Civic. Carlos came with a price that was 300 above the large price tag in the window of the same exact car 10 feet away from us at the show floor. I wanted to leave at that point. Somehow I stuck around and finally agreed to a price. I was not smart enough to ask about all the accessory prices so I was upset when I had to pay for those and saw the breakout with the financing guy. I was more upset when I finished and asked about the accessories and they weren't even on the car. I asked for a refund and got more pushback and never an apology for charging me for something that was not on the car. Honest mistake or not Carlos never showed a bit of contrition and I wish I did not give him our business.

I also got pre-approved from Honda before coming in and they made me do the application again. Not sure who is at fault there, but Honda's financing process doesn't seem very straightforward.