The company is so sweet when it says no... Beats h...

The company is so sweet when it says no... Beats headphones are sometimes defective but the company wants $129 to replace them. OH MY GOSH Apple what is wrong with this picture.

I have to give their customer service credit, they are so polite but the company thinks it is ok to charge 65% of the cost of a product to replace when defective.

Just so you know what your competition is doing.. My Bose headphones broke after 4 years and they replaced them at no charge with an apology letter..
My Fitbit watch broke after 2 years and they replaced it at no charge. Then they called me back to make sure I was happy.

Premium products should get premium support especially when it is defective not physically damaged.