Tom Cambron

Review of Legacy Nissan

I bought a used vehicle here and within 2 weeks ha...

I bought a used vehicle here and within 2 weeks have to put $1,000 into it just to keep it running. Now it's a used vehicle that was bought as is and I fully understand that means you are not buying anything new. Now the truck has well under 100k mileage so things should be in pretty good order. When I first drove and hour and a half to look at this truck, I called and scheduled an appointment and drove down. Upon arrival I was told the vehicle was sold and that the girl that scheduled my appointment was new and sorry. Halfway back to Lexington I get a call saying the guy backed out and when could I come back to take a look. I said I had no desire to drive back after already losing a half day of work. They then told me they would bring the vehicle to me which I thought was good business. The catch is that they would have to bring all the paperwork with them so a price was going to be put on paper without spending more than 2 minutes with the vehicle. The price was about the same as other similar trucks I've viewed so that was ok. 3 days later the salesman brings the vehicle to me. Quick test drive tells me the rear brakes need some help as there is a bad pulsation upon braking. Not a hard fix. Get the truck onto a rack and see that the rear pinion seal is leaking some grease out of the rear end. That should've been the red flag to walk away but I didn't. Signed the paperwork and bought the vehicle. Within a few days of driving I started to notice the acceleration was erratic and so I got it diagnosed. The throttle body was bad and needs to be replaced. Replaced the rear pinion seal at the same time and learning that not only was the seal bad but there was water throughout the rear end fluid. I call down to see if there was any assistance available and after getting blown off 4 days straight with the "lemme make a phone call and I'll call you back" routine, I got a price for a new throttle body and it's the same price that I can go to the dealership and purchase one and sorry but that's it. I didn't purchase the additional insurance (that costs about 1/4 of the overall price) so there is no help for me. All that being said...as a multiple car household, I think there is something to be said for customer service and being in the automotive industry myself I fully understand the need to keep return customers. If a part like a throttle body would keep a customer happy then I believe I would find a way to make it work. But blowing the customer off for 4 days just to say here's a price on a part that you can go to the dealer and get yourself....is garbage customer service!! So now after spending $10,000 plus finance charges, I now have to drop another $1,000 into the vehicle within 2 weeks of purchase just to keep it running, not counting the CD player won't play CDs, a passenger side mirror that is cracked and coming off, rear brakes that are rusted so bad that they shake like crazy even at a low speed and the driver side brake caliper doesn't work, and who knows what else that I haven't found yet. But they have a great inspection process that each vehicle goes through!!!! Will never buy a vehicle here again and plan to be vocal to anybody that I can about it. I take plenty of fault here and should never have gone through with the deal but I would think that spending that kind of money with a place would reward you with a little better service.