The staff was very friendly. However they did not...

The staff was very friendly. However they did not seem to be very empathetic to my being deaf in my right ear and almost 60% deaf in my left ear. I had an MRI and an MRCP where they place headphones for your ear protection and to communicate with you. I was completely unable to hear the instructions given during the procedure.
Following the procedure, the staff (somewhat snarky) explained the procedure would have gone quicker had I listened to the instructions given. I had already told them I was very hard of hearing prior to the test. It was quite hurtful and extremely embarrassing. I felt like my deafness aggravated them and left in tears.
I have ALWAYS had a wonderful experience with Redmond. This however was a less than pleasant experience. I will still use Redmond over Floyd any day. Maybe be a little more empathetic of others handicaps . That s all.
Otherwise, as always a great place to receive healthcare.