The warranty service I received was good and my CR...

The warranty service I received was good and my CRV is fine. The reason for the single star is that administratively, Piazza is consistently poor. Leased the CRV one year ago and each service appt has been disappointing. This time, I needed a loaner vehicle while the warranty service was being conducted. When I returned to pick up my CRV, the service department could not locate my registration or my insurance card (which I was asked to leave with the Service Advisor when I picked up the loaner). Following service, I went back to pick up my CRV but those docs were no where to be found. After a thorough search of my CRV and the service department, it was determined that both documents had likely been shredded. In fairness to the service advisor helping me, he was extremely apologetic and promised to do everything in his power to make it right which he did. As the vehicle is leased, I needed to request a POA from Honda Leasing (Piazza service was not authorized to request this) and spent 25 minutes on hold with Honda Leasing till a representative came on to assist me. Now must visit MVC with POA and replacement insurance card to complete process. Time better spent doing other things besides hanging on the phone for nearly a half hour and standing in line at the MVC. Piazza keeps 'saying' they want to provide me with better service but it's 'actions' that will demonstrate that to me. Falling short in that area unfortunately.