Hmmm. Bit underwhelmed. Had a strange experience, ...

Hmmm. Bit underwhelmed. Had a strange experience, bought a jewelry item that was on display (as it was the last one) no discount for being on display, I also had a faff going up three floors to discuss the possibility of them ordering the item to collect in store. I don't know why that couldn't be done at the nearest till on the ground floor? Seemed like an ancient and odd way to do business.