Joe Nelmar

Review of Lexus Of Mishawaka

I recently brought my Lexus in for an airbag recal...

I recently brought my Lexus in for an airbag recall. I was also having an intermittent vibration issue and I asked them to investigate while they had the car. The airbag was replaced satisfactorily. The diagnosis for the vibration was communicated to me via phone and email. I elected to have it fixed as the issue was getting worse and could have eventually stranded me and did very serious damage to the car. I was also made aware of another lesser issue. After spending $2000 I drove my car home and discovered that the vibration had NOT been fixed. The diagnostic skills of their technicians seem to be limited to what the "computer" tells them to replace. I strongly suspect the car was not driven after the repairs were made or they would have found the expense they had recommended to be misdiagnosed.
Very competent service writer but technicians I would not expect to find at a Lexus dealership.