Updated Review to Five Stars.

Updated Review to Five Stars.

Jonny at Botach contacted me personally and took care of the issue and issued a refund for the cost of the missing items. He also informed me that he had been contacted by three people that had the same issue. Seems new inventory coming from vendor has been missing items.

Very good of Jonny to look into and fix my issue and quickly I might add. Live Chat worked, just in a roundabout way for me.

I will continue being a Botach customer.

Received an order that was short in quantity that was ordered. Called customer service twice only to be connected to voicemail. Left messages with my contact info. No reply. Sent an email via company website. No reply. Tried Live Chat option. After ten minutes, no reply. I only want what I paid for. Either the missing items replaced or price adjusted. Difficult to get anything done if you cannot contact the company.

Outer packaging my order shipped was intact. End flap on an interior box partially torn and items missing from that box. That means they were stolen at the shipping end, or original merchandise arrived missing items from vendor. Either way, the customer should still get what was paid for. (UPDATE - Botach has had issues with new inventory coming from this particular vendor).

Update - received a response and my issue is being worked. Thank you Botach!