Be prepared to receive at least a good amount of "...

Be prepared to receive at least a good amount of "I owe you an apology", really "I apologize", "we are a little behind", "your room is not available yet". Instead of giving a solution and speaking the truth, just "apologize" has not been my best experience in the Sheraton chain, should not show the brand. It was a pity because they had recommended me a lot.