The room was already quite used, mattresses very s...

The room was already quite used, mattresses very soft, aircon difficult to control because it reacts very slowly, service down to a minimum at maximum prices and that doesn't fit together. The restaurant is closed and there are 6 or 7 dishes in room service at prices that don't even top the Sofitel New York. No pool, no spa. Reception is slow and still with a lot of mistakes - with us you forgot to write the room number on the breakfast order which unfortunately leads to a lot of chaos in the morning which you can't afford if the flight leaves immediately. This shouldn't happen to a 5 * hotel at RoomRates from 200 . The promised view of the runway was nothing, instead parking lot. :-(