Worst hotel experience ever. Booked through some t...

Worst hotel experience ever. Booked through some travel agency. Picked Harrah's because we have been there before and love the pool. Was told they have 1 king bed left, but on pet floor. Ok. Got there and we could hear all the dogs around us going nuts. We went downstairs and were placed in a different king room in Marina tower. The bed was aweful left immediately. Went downstairs, offered to pay to upgrade they said they had nothing (their booking website tells a different story). She cancelled our reservations and gave us the number to customer service (which helps us in no way, I guess I can call and complain on our long drive home?). Went over to Ocean. Fantastic room.