Nothing quick about Bob Allen QuickLane anymore. I...

Nothing quick about Bob Allen QuickLane anymore. I've been servicing my cars at Bob Allen Ford for over 10 years and an oil change is usually about an hour. Twice now in the last month went there for an oil change a half hour after they opened and the first time I was told it was a 2 hour wait. Said no thanks, I'll come back later. Tried to use their online scheduler to make an appt for this morning but other than an automated reply never got a response. So showed up at 7:30 this morning and was told it would be a 3 hour wait. I can understand being busy but let's be up front about it. If you get backed up 3 hours shortly after opening then maybe you should post wait times or something because no way is 3 hours considered "quick".