This is absolutely the worst benefits company I ve...

This is absolutely the worst benefits company I ve ever had to dealt with in my life. I have asked my HR to stop using them and pray that they will. The staff are so inept that I constantly have to submit the same paperwork over and over, and spend hours of my time on the phone with them. Every time I get a new email from them saying something was denied, I almost want to laugh because it s so predictable. My only assumption is that claim specialists do not care enough about their work to read the documentation provided. Maybe their default is to automatically deny all claims the first time. This company is pathetic.