I want to share about the great customer service a...

I want to share about the great customer service and the promptness I received from EMR Elevator Inc. today.

My name is Michael Leatherwood and my position is Customer Relations Manager here at Sam Pack's Five Star Chevrolet here in Carrollton, Texas. I have been dealing with the "big guy (TK)" company for 3 weeks and gotten nothing but a run around. My elevator is broken...

Out of frustration, yesterday I called EMR Elevator Inc. It was after lunch and I was told that Nancy would be in contact with me as soon as possible. I didn't expect to receive a call for a couple of days based on prior experience with the other company (TK)... Imagine my surprise, I almost fell out of my chair when Nancy called within a couple of hours. After we spoke she said she would send an email with a detailed quote and it arrived within an hour. These folks know how to take care of a customer.

It was after their business hours yesterday before I completed and returned all of their approval and consent forms. I got an email confirmation this morning at 8:16 AM on my cell phone and when I arrived at my office at 11 AM they had already been here and completed the requested repairs.

I can not say enough good things about EMR Elevator or their staff.