On 03/09/2018, I received a communication from Her...

On 03/09/2018, I received a communication from Heritage Properties. In it, I was advised that my HOA fees were late and "reminded" me about the late fee/penalty policy.
I was confused as to how this could have happened, as I had already sent my payment in (before the due date) and according to our bank, confirmed as received by Heritage. I called the number for our Community Manager. As I have never had any luck contacting the CM, I wasn't optimistic about this effort.
I don't know how, but somehow, I found a more "central" number and was fortunate enough to make contact with Ms. Wednesday Brown. After hearing my issue and confirming receipt of my payment, she suggested that I contact my CM. She explained that she did not have the authority to clear the account. I told her my concerns about not having previous phone calls and emails responded to. She stated that she would also email the CM.
On 03/14/2018, my ledger balance remained unchanged and I had not heard from my CM. I again contacted Ms. Brown (who had provided me her direct line and email) and told her of my concerns that the balance of my HOA fees would only grow if not addressed by someone in the CM office.
Ms. Brown IMMEDIATELY responded to my email and soon after, the balance of my account was 'zeroed out".
As a community member, I really appreciate the response by Ms. Brown. It was immediate, polite and clear (as to what I could expect from her interaction). It is EXTREMELY frustrating trying to contact a resource that does not respond (or responds weeks later).
Ms. Brown is an asset to her office and your company.