My friend got pants altered from this lady and she...

My friend got pants altered from this lady and she did a really bad job. So I went with my friend to talk to the lady. We approached her in a normal manner without putting the blame on anyone. We explained that the result wasn t what we expected and we honestly didn t see the difference in the pants from the original. The lady then became extremely defensive. She raised her voice and shouted Are you accusing me of not doing the job? in a truly nasty and uncivilized manner. We were not there to fight. We were there just to get the pants fixed. My friend is usually quiet, so when the Lady began to yell, she didn t say anything. I spoke in a level voice, explaining to her that no one is accusing her of not doing the job. It just seems as the work had not been done to what we were expecting. The lady then replied saying that she altered the pants to how she pinned them in the initial meeting (they were not altered that way). Then she showed a lot of attitude and told my friend to try on the pants again so she what she wanted. The lady walked to the back, and continued doing her work. I called the lady back to see the pants. Up to this point I was being very polite and nice but she was showing my friend and I a lot of attitude and saying she had done the job and that we were trying to scam her to alter the pants in a different manner for no money. I couldn t take the tremendously poor customer service she was providing so I asked her if this is the way that she treats all her customers and she replied with a Hmm and began to yell and scream, not allowing any of us to speak, accusing us of saying that she didn t do the job (which we did not once say) and putting words into our mouths. I got very upset at this point. Here we were being gracious to this store owner who did not do her job correctly and were politely and kindly asking her to fix the issue but instead, she was shouting and handling the situation very poorly. She did not do the job she was paid for. I honestly have never seen someone as unprofessional, abrupt and rude as her. I wouldn t even recommend her to my worst enemy. Save your dollars and go to a place that would respect and appreciate your service instead. Worst customer service I have ever seen.