As soon as we got there we were greeted with leis ...

As soon as we got there we were greeted with leis and a refreshing mango drink. The bell hop took our bags, gave us a tour around the hotel, and brought us to our room, and showed us everything in our room. Already started off with great customer service.

We stayed for about a week and the entire time my family and I received nothing but amazing customer service and an experience that truly was beyond my expectations. The entire resort was beautiful, the staff was helpful, the food was good, and the activities were great.

My 6-year-old was thrilled to see their pool with a slide and the beach access. In total there are 4 pools, one of them is an adult only pool. It's very quiet there as you can imagine. The other two pools are perfect for adults and children. There's even a smaller toddler pool. And one has a swim up bar. The highlight for my daughter was the slide. There was plenty of lounging space, they offer free/unlimited towel use, free Sun Bum sunscreen and aloe vera, and food/drink service.

The beach was beautiful (of course). There was equipment rental for boogie boards, snorkel and other water activities. There is also water, towel service, sunscreen/aloe vera in the area too. Super convenient.

There's a nice running/walking path if you don't want to run on the sand. The gym is 24 hours, there are fitness classes, full spa service, kids club and more!

We ate breakfast which was good, pretty standard. My favorite place to eat was K . There were quite a bit of vegan options which I was surprised and very happy about. One of the nights, the waitress at K brought out a pashmina to cover my daughter who fell asleep on the chairs. Who does that? SUPER thoughtful!

I loved the quiet outside seating areas throughout the hotel, including the pond. They also offer a free photo session, which I'm sad I didn't make time to schedule. I can seriously go on and on about this beautiful resort and the amazing service. I'm not usually into "high maintenance" hotels and this type of experience when traveling but I loved the staff and everything here so much I'd definitely come back!

My critiques:
The food/drink service at the pool was pretty slow. It took a long time for them to bring me the menu, then when I finally ordered it took a long time to get my food and then my drink.