Lori Prichard

Review of Diamond Cab

January 1, 2020 at around 8:40 pm took a taxi from...

January 1, 2020 at around 8:40 pm took a taxi from Universal Studios Orlando to my hotel to pick up luggage at nearby hotel then to MCO. It was Diamond Cab vehicle #385. Please beware! I had my children in the taxi too. I thought it was interesting at first because I noticed the man was driving quite slow for a taxi driver. But it was when we got on the interstate to the airport it became terrifying. Our driver stopped in the middle of the highway twice with no other traffic stopped other than him! He only went at a speed of about 50 mph when I pleaded with him to go faster because we were going to get hit from behind by cars going 80 mph. Mostly, he stayed between 20 to 40 mph. On the highway! It got so bad I was texting 911 for help. I asked him if something was wrong with his car. He said, No. I asked him why he was going so slow. He wouldn t speak. Wouldn t say anything. I was sitting directly behind him but my children were saying his hands were shaking as he was holding the steering wheel. I called Diamond Cab as soon as I got to the airport to file a complaint and tell them our driver put us in danger. I pressed the option for dispatch and it hung up. I pressed the option for other calls and it hung up. No way to get ahold of anyone. My advice to you: have an exit plan. I should have insisted he pull over and let us out. I would have stood on the side of the highway. It was that frightening. We are so lucky we weren t hit and killed. And the whole time, the guy didn t say a word while I m yelling at him to not stop on the highway.