TheMisstaylor88 Review of Hoteis.com
The room and front desk service were up to par. Th...
The room and front desk service were up to par. There was a tear in the sheets on one of the queen beds but that is minor. The concern was the unfairness and discrimination experienced on the 2nd-floor bar. We (3 African Americans) arrived at 1:49 pm to the bar and were informed by the Hispanic bartender "we don't open until 2, so you can sit at another table." Not even 10 seconds later a Caucasian male was seated and served a beer. Also, a Caucasian female was seated at the same bar. Why weren't these two individuals told to sit at another table? Why was the Caucasian male served prior to 2 pm but the 3 African Americans weren't? When the Hispanic female bartender was questioned she stated "I had to check with the waitress." Her response does not make sense. She was obviously unapologetic and tried to find an excuse for her actions. This is unacceptable. We are good enough to pay > $1000 for lodging at the Hyatt, but not good enough to be served at the bar. I would think the Hyatt Regency has staff with better tact. I hope others do not have to encounter a negative experience and discrimination as we did.
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