Charlotte Bailey

Review of Chippenham Johnston Willis Med...

Went to ER for back spasms. The nurses and doctor ...

Went to ER for back spasms. The nurses and doctor were all very nice and professional. Did not have to a long wait or stay and was happy with the Dr.'s treatment plan. The area did not appear very clean, or maybe just old and cluttered.

I called the ER 12 hours after my discharge on the same date of discharge because I realized I was not given my doctors note for work. Sonya, the charge nurse, refused to accommodate me saying that "we do not provide doctors notes for previous visits" mind you, it's the same day, 12 hours later. Even when I pointed that and the fact that I was told I would get one , and they probably just forgot, she still refused to even attempt to help. I, as a nurse, who is big on customer service, would have offered to leave a note for the physician, or see if another physician was willing to do it (some are picky and won't for a patient they haven't seen). So let me get this right?... I will end up paying around $1-2,000 for my visit, in which I was told I would get a note, I call back 12 hours later, and you refuse to provide it to me???? Sonya needs a day off, and if that doesn't help, she needs re-training in customer service.

I called the nursing supervisor and am waiting on a return call. She, at least, was not rude. appeared to want to try and help, unlike Sonya.