David Epter

Review of Concord Toyota

Ihad received a recommendation from a mechanic at ...

Ihad received a recommendation from a mechanic at Toyota Concord to have a replacement O2 Sensor Bank 1 Sensor 1 installed due to the check engine light coming on and off and so that my car will pass the smog test. I called and had the part ordered with the service department as recommended on my quote invoice. The reason I contacted the parts department myself is because the service department apparently does not want to communicate orders to the service department, they prefer the customer do it. In addition, the parts department did not pick up their phone and I left a message. They did not call back until I called the service department back several times to let them know that I could not get in touch with them.

I scheduled an appointment to have the sensor installed as well as have a courtesy check, check the tires, check the squealing noise the car is making and have an oil change and a free car wash. We waited 2 and a half hours to find out that the wrong part was recommended and ordered and we would have to come back for another at least 2 1/2 hour appointment. What was more frustrating was that the mechanic did not go through the courtesy check list and did not have me ride with him to confirm the squealing noise and the car did not get washed. More could have been done for this 2/1/2 hour wait especially since the recommended part could not be installed. I feel as if all they did was change the oil and that my time is not important. I have scheduled another appointment 7/13/2019 to have the correct sensor installed as well as check the items that I had already requested to be checked at the previous appointment on 6/29/2019. I have yet to get a phone call to confirm that the correct part has arrived this time an the car squealing noise persists. The service advisor did a decent job and I don't think it is his fault that this chain of events happened.